Receptionist: Sure! Which day is good for you?
(text-colour:magenta)[FEEDBACK: You did great! You mentioned what you needed and did a polite request.
]
You:
[[What about February 33rd?]]
[[ I don't know]]
[[I can go on Wednesday or Friday. Is that OK?]]
Receptionist: *She thinks you are rude* Sorry, Dr. Rivers is busy in this moment. But, you can leave him a message.
(text-colour:magenta)[FEEDBACK Be careful! This was an innapropriate answer - it sounds too demanding. Try to choose a more polite answer.
]
You:
[[He is always busy. This is a really terrible service *You hang up the call*]]
[[I'll call later, then.]]
Receptionist:
*She thinks that you are confused*
You are calling Sunnyvale Medical Clinic. Tell me how I can help you.
(text-colour:magenta)[FEEDBACK: You did not answer her question correctly. Try to answer her question directly!
]
You:
[[Sorry, I need to make an appointment.]]
[[ I don't need any help.]]
[[ I don't know]]
Receptionist: Don't worry. Tell me how I can help you.
(text-colour:magenta)[FEEDBACK: We can make mistakes, we are human. It is wonderful that you apologized for that!]
You:
[[I need to make an appointment for my wife.]]
[[I need to see Doctor Rivers]]
Receptionist: We have a lot of patients waiting on hold. It is important you call us when you need our help. Have a good day!
*She hangs up*
(text-colour:magenta)[FEEDBACK: Remember that you are calling because you need an appointment. ]
Receptionist: We have a lot of patients waiting on hold. It is important you call us when you need our help. Have a good day!
*She hangs up*
FEEDBACK: It is important that you mention what you need right away on the call
Receptionist:
*She thinks you are rude, so she doesn't want to help you*
Sorry, all doctors are busy now. You should call tomorrow. Have a good day!
*She hangs up*
(text-colour:magenta)[FEEDBACK: You mentioned what you needed, but it is considered rude to be so direct. Try to give the same idea in a more polite way.]
[[Start]]Oops! It seems that you should try again.
(text-colour:magenta)[FEEDBACK: It is understandable to feel frustrated for not finding an available space with the doctor, but it is important to be more asertive. Try to choose a more polite answer.
]
[[Start]]Oops! It seems that you should try again.
(text-colour:magenta)[FEEDBACK: Try to take advantage of the call. Maybe if you call later, nobody will answer the call.]
[[Start]]
Receptionist:
Of course! What time is good for your wife?
(text-colour:magenta)[FEEDBACK: You were very clear and concise, good job!
]
You:
[[Oh! I forgot to ask her. Sorry, I need to call her]]
[[ I think on Friday at 12 a.m.]]
Receptionist:
Of course! Which day is good for you?
(text-colour:magenta)[FEEDBACK: Your answer was very precise and direct. Keep it up!
]
You:
[[I'm on vacation for the next two weeks. Any day works for me.]]
Receptionist:
Let me check the schedule. Dr. Rivers has space on both days. Would you prefer Wednesday or Friday?
(text-colour:magenta)[FEEDBACK: You did a very appropriate answer!
]
You:
[[Wednesday works for me. Can I go at 3:30 p.m.?]]
[[Friday is fine. Can I go at 3:30 p.m.?]]
Receptionist:
*She rolls her eyes. She thinks this is a joke*
This is not a real day. There aren't month with this number. Please, call us exclusively when you need to see a doctor. Have a good day.
(text-colour:magenta)[FEEDBACK: Try to be precise with your answers].
[[Start]]
Receptionist:
Great! Let me check... Yes, we can schedule you for Wednesday at 3:30 PM. Can I have your name, please?
(text-colour:magenta)[FEEDBACK: Wow, the answer was very appropriate!
]
[[Sure, it's Matt White]]
Receptionist:
Let me check... Yes, we can schedule you for Friday at 3:30 PM. Can I have your name, please?
(text-colour:magenta)[FEEDBACK: Way to go, your answers are very accurate!]
[[Sure, it's Matt White]]
Receptionist:
Can I help you with anything else?
(text-colour:magenta)[FEEDBACK: Great! You successfully made the appointment]
You:
[[No, that's all. Thank you!]]
Congratulations, you successfully scheduled a medical appointment!
(text-colour:magenta)[(align:"===><==")[FEEDBACK: You did an excellent work!]]
Receptionist:
It's OK. Just remember to call us when you have all the information. Have a good day.
*She hangs up*
(text-colour:magenta)[FEEDBACK: It is importan to remember the purpose of the call with all the information required.]
Receptionist:
*She thinks you are confused*
Just to confirm, you mean 12 P.M., right?
(text-colour:magenta)[FEEDBACK: They do not have service at that time. Try again.
]
You:
[[Yes, that’s correct. Sorry. I got confused!]]
Receptionist:
Don't worry. We can schedule the appointment for Friday at 12 p.m. Can I have your wife’s name, please?
(text-colour:magenta)[FEEDBACK: Everybody makes mistakes. Recognizing them is great!]
You:
[[Her name is Olivia White.]]
Receptionist:
Thank you, Olivia is all set for Friday at 12 p.m. Is there anything else I can help you with?
(text-colour:magenta)[FEEDBACK: You are being direct, congrats!]
You:
[[No, that’s everything. Thank you!]]
Receptionist:
You’re welcome! Have a great day!
(text-colour:magenta)[FEEDBACK: This is a good way to end the conervsation, great!
]
You:
[[You, too.]]
Receptionist:
Great! Is Friday okay with you?
(text-colour:magenta)[FEEDBACK: You are mentioning your availability. It is great!
]
You:
[[Yeah, sure! What time can I go?]]
Receptionist:
Does 2 p.m. sound good?
FEEDBACK: Amazing, you are doing great!
You:
[[Yes, 2 p.m. works perfectly for me. Thank you!]]
Receptionist:
Is there anything else I can help you with?
(text-colour:magenta)[[FEEDBACK: Wow, it's amazing how direct and polite you are!
]]
You:
[[No, that’s everything. Thank you!]]
Receptionist: Good morning! Thank you for calling Sunnyvale Medical Clinic. How can I assist you today?
You:
[[I need to talk to Dr. Rivers. NOW!]]
[[Hi, I need an appointment with Dr. Rivers, please.]]
[[Yes, thank you.]]
Receptionist:
It's always a pleasure. Have a good day!
(text-colour:magenta)[FEEDBACK: You seem very polite, excellent!]
You:
[[You, too.]]